Local photography business accused of being a wedding day nightmare

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ST. LOUIS, Mo. (KMOV) – Local photographer Whitnie Wagster is accused of performing undesirable organization.

Customers mentioned photoshoots intended to capture important memories turned into a disaster and ruined their distinctive working day.

“I really don’t have all of the having ready images. I do not have all the images of going for walks down the aisle. I really do not have a photograph of my husband’s expression,” claimed former client, Sara McClure-Cheeney.

Sara McClure-Cheeney bought married in June and suggests her wedding day was not picture great. In accordance to the bride, hiring the enterprise, The Leopard Photog, owned by local photographer Whitnie Wagster is the explanation why.

“It was most likely like 30 minutes ahead of I was supposed to stroll down the aisle. I experienced messaged her. I’m like, ‘hey I’m just making guaranteed you have the deal with and that you know wherever you’re likely and building certain you’re nonetheless coming’. She goes ‘oh I’m unwell. I have a 2nd photographer that’s likely to be coming,’” McClure-Cheeney stated.

In accordance to McClure-Cheeney, the backup photographer never confirmed up and neither did a refund in her lender account. She stated her wedding ceremony pictures have been taken on a cellphone.

“I have what my good friend was in a position to capture and that was it,” she reported.

News 4 arrived at out to the owner of Leopard Photog, Whitnie Wagster, but she declined to go on digicam for an job interview. Wagster did present a remark expressing the allegations are phony and that she did give buyers refunds.

“All the photos she finished up getting for the wedding ceremony were genuinely blurry and just not skillfully accomplished,” mentioned Anthony Abotobik.

Abotobik obtained married in February and states Wagster confirmed up late and still left early at his marriage ceremony.

“She was sitting on the phase just seeking close to at the ceiling,” mentioned Abotobik. “I walked in excess of and mentioned ‘can you take some pics?’ and she explained, ‘of what?’”

“It’s terrible what you are undertaking. You’re ruining memories,” mentioned previous customers Aaron and Melissa Brenner.

The Brenners reported they paid Whitnie Wagster a deposit to shoot their daughter’s first birthday. In accordance to the few, she saved pushing the dates again right until they canceled the photograph shoot.

“I took pics on my phone and then when I posted them she despatched me question marks asking who took the pictures,” explained Melissa Brenner. “I stated I did simply because she’s my daughter.”

The couple also shared with News 4 that Wagster was operating underneath a different company title in 2019.

Wagster’s recent pictures web site, The Leopard Photog, stays energetic. The company’s Fb web page, however, has been deactivated.

“These are just one-time activities. Weddings, very first yr, second yr, whatsoever it is, you cant get these back,” Aaron Brenner explained.

All the clients in this story reported Wagster hardly ever gave them their income back again.

Whitnie Wagster gave this statement to Information 4:

“Clients have received their refunds in which they ended up without a doubt in the appropriate.

No shopper has ever “forced” to consider pictures on their telephones. That is a preference they have designed and not with my knowledge.

Excuses? I have been unwell and experienced to terminate and have them reschedule which they have performed or been refunded. I have 3-5 small business times to system refunds. All of which is accomplished. I have all my information of refunds.

1 consumer has just lately been given horrible blurry photos MISTAKENLY Thanks TO Mistake IN Upload

The bride was made knowledgeable instantly and variations were designed

This said bride showed up uninvited to my house banging on my doormat 7:30AM

I have men and women harassing me and stalking my personal page display screen shotting my children’s pictures (minors 6 & 8 yrs previous) putting up them with disrespectful nasty things. Entirely inappropriate.

Sadly, in any marketplace know-how can go down and issues could most likely be shed. We professional that a yr back and regrettably visuals were being not salvageable and a bride lost her valuable reminiscences. This bride was in actuality refunded and signed a NDA and Release of Reliability of this taking place.

I missed a marriage this calendar year because of to a sinus infection and employed a 2nd photographer who no confirmed. That bride was refunded.

To say I am perfect and have not manufactured mistakes in my organization would be inaccurate. I have built problems and I have errored in issues, I am human.

I have not taken a brides funds and just ghosted them and under no circumstances present up.

I have never still left clientele standing in a area ready and waiting for me to show to a session and just just take their revenue.

All shoppers sign contracts just before a $1 is each despatched to me.

Deposits are NONREFUNDABLE and that is quoted at the time of quoting a rate for sessions.

Shoppers have obtained a support and item and been content and delighted with both of those. Then days later will condition they weren’t happy and want a refund. At that issue a refund is refused. Assistance and merchandise ended up presented and after reviewed on obtaining the pictures they had been happy with.

If a customer receives support and product or service is lost, refund no issues asked. Most will take a totally free session that is made available as well.

No shows are refunded in the occasion that comes about. Loss of images owing to my negligence or technical challenges/concerns I will present a session redo. But if it’s refused the up coming resolution is to refund every little thing apart from the NONREFUNDABLE deposit.”

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